Terms of Service

  1. Purpose

    ROOT & LEAF (“R&L”, “we”, “us” or “our”) welcomes you. By accessing and using our online services (the “Service” or “Services”) available at our website rootleaf.com (the “Website” or “Site”), each user (“user”, “you” or “your”) acknowledges having read, understood, and agree to be legally bound by our Terms of Use and Privacy Policy (collectively, this “Agreement”). If you do not agree to any part of this Agreement, please do not access or use the Services available on the Website.

    R&L reserves the right to change the terms and conditions of this Agreement from time to time without prior notice. However, we will notify you about any upcoming material changes on the Website and other forms of communication such as email. If you continue using the Website, you will be conclusively deemed to have accepted the changes.

  2. Services

    Our Services allow you to purchase health supplements (the “Product” or “Products”) through the Website. We aim to provide complete, accurate and current information about the Products and Services in our best efforts, but we make no warranties that the information are free of errors, inaccuracies, or omissions. The descriptions available on the Website are provided for informational purposes only and are not intended to provide diagnosis, treatment or medical advice. Please consult with a physician or healthcare professional for medical advice.

    Root and Leaf reserve the right to modify or discontinue the Products and Services including prices on the Website without prior notice.

  3. User

    By accessing and using the Services, you represent and agree that you are at least eighteen (18) years of age or older and are fully able and competent to agree to the Agreement or any other terms and conditions of R&L. If you are under the age of 18, you are not permitted to use the Services.

  4. Account & Personal Information

    As a User, you can register for an account to access certain features of the Service such as managing your order and subscriptions. When you register for an account, you will be asked to provide personal identifying information including name, date of birth, gender, e-mail address, physical address, phone number or other personal information. The collection, use and disclosure of your Information is governed by this Agreement and our Privacy Policy which you may access here (https://rootnleaf.com/privacy-policy).

    R&L reserves the right to modify, suspend, terminate or reject the issuance of any user account at any given time. If you have been issued an account by R&L, it is your responsibility to safeguard the credentials and password which allow you to access the account. Please notify R&L immediately if you suspect and notice any authorized access to your account. If you would like to cancel your account, please contact Root and Leaf for assistance.

    It is the responsibility of the User to provide accurate and current information about him/herself for R&L to provide Products and Services to meet the individual needs.

  5. Order

    R&L reserves the right to accept or decline an order at any time. R&L may cancel an order if there is any error or inaccuracy related to the Product such as its description or pricing, or if the Product is no longer available.

  6. Subscription Services

    R&L offers subscription plans, which allow you to order a product regularly during a fixed period at discounted prices.

    You can cancel a Subscription by updating the request in your account or email to shop@rootnleaf.com. Cancellations must be made at least five (5) days before the next shipping date. R&L will inform you of the next shipping date by e-mail and provide the information to your account. Cancellations during the original agreed subscription period will incur a handling fee equivalent to the discount offered in the subscription.

    Subscription plans will be automatically renewed unless cancelled by the User or Root and Leaf. If a subscription has passed the original agreed period and has been renewed, the User can cancel the subscription at least five (5) days before the next shipping date without incurring any handling fee.

  7. Payment

    R&L accepts payment with credit card (MasterCard and Visa) and PayPal, which can be made in U.S. dollars, Canadian dollars and Hong Kong dollars. All applicable taxes, duties, tariffs, shipping and other charges are additional and the responsibility of the User.

    By providing your payment information (such as credit card information) to R&L, you warrant and represent that you are the valid owner or an authorized user of the payment card and that all information provided is accurate. By doing so, you also authorize our third-party payment vendor to process the payment information.

    Upon receiving an order with successful payment, an acknowledgement e-mail will be sent to the User with another e-mail to confirm once the order has been reviewed and approved by R&L.

  8. Shipping

    R&L offers free shipping within Hong Kong for orders over HKD 450.00 for Hong Kong. Order deliveries will arrive within 1-3 business days after the confirmed shipping date.

    International shipping is available with additional shipping costs. Details of the shipping method, time and fees can be found by clicking on the shipping calculator located on the checkout page. The User is responsible for all taxes, duties, tariffs, shipping and other charges.

    Any shipping or delivery dates provided will be estimates only. In the event of shipping delays, please expect to be contacted by R&L. For any unsuccessful shipments due to inaccurate information provided by the User, refusal of the shipment or any other reasons that are not caused by R&L, the User will be responsible for the return and reshipment costs.

     

  9. Exchange and Refund

    All sales are final once the orders have been placed. If you experience any problem with your order, please contact us at shop@rootnleaf.com and we will make our best efforts to resolve the issue. Exchange or refund will only be accepted upon R&L’s confirmation in writing by e-mail. Any order returned to R&L without our confirmation will not be processed for exchange or refund arrangements.

    If an order is to be exchanged or refunded due to the errors caused by R&L, the related return and shipping costs will be waived. Otherwise, the User shall bear the related costs.

  10. Use of the Site & Services

    You agree to access the Website and Services only for lawful purposes and to comply to the terms and conditions of this Agreement and our Privacy Policy. You agree not to:

    • Systematically collect any data, customer information and content from the Website and Service platforms without written consent from us;
    • Use the Website and Services to collect information that would be used for a competing business.
    • Infringe on R&L or other person/entity’s intellectual property rights;
    • Make available any content that promotes violence; is unlawful, defamatory, obscene, indecent, pornographic, threatening, or offensive in nature; or interferes with the enjoyment of our Services by others;
    • Advertise products and services other than R&L Services, whether through the Website or other forms of unsolicited communication to other Users;
    • Create user accounts under false pretences, impersonate another User’s identity or provide any misrepresented information to R&L;
    • Use the Website and Services in ways that would interfere with the normal operations and security-related features of R&L;
    • Decipher, decompile, disassemble, or reverse engineer any software, products and processes that are part of the Website and/or Services;
    • Engage in automated use of the system, including unauthorized scripts, robots, spiders, scraper, crawlers, cheat utility and data mining tools, except for standard search engine or Internet browser usage;
    • Upload or transmit viruses, Trojan horses, or other malware that will impair or interfere with the operations of the Website and/or Services;
    • Harass, annoy, intimidate, or threaten any R&L representatives providing Services to you.

  11. Suspension and Termination of Services

    R&L reserves the right to suspend or terminate the Services to you if you fail to comply with any of the terms and conditions in this agreement and the Privacy Policy, or we suspect your failure to do so.

  12. Intellectual Property

    Our names, logos, images, graphics, videos, text and other materials (the “Content”) are our trademarks and are owned by Root and Leaf. Third-party names and trademarks which appear on the Website may be owned by the respective parties.
    You may access, download, or print the Content for non-commercial personal use. You may not delete any proprietary marks, modify or reproduce the Content for commercial purposes without our written consent.
    Unauthorized use of R&L’s Content may violate copyright, trademark, and other laws. The User will be solely responsible for all damages resulting from the infringement of R&L proprietary and intellectual property rights.

  13. User Content and Conduct

    You may create and post content related to R&L Services in the form of reviews, comments (“User Content”). By doing so, you agree to grant R&L the permission to upload the User Content on our Website and share the User Content on our e-mail communications, social media (including Facebook and Instagram) and other platforms. By giving R&L permission to use the User Content, you also acknowledge that you own all rights to the User Content and that it does not infringe on any person or entity’s proprietary or intellectual property rights, and that it does not violate any law or any terms and conditions in this agreement. R&L may modify, reproduce, comment, display and distribute the User Content on its Website and communication channels, and do not assume liabilities or losses resulting from such actions. R&L reserves the right to reject or remove any User Content that is inaccurate, abusive, discriminatory, offensive, or violates the terms & conditions of this agreement.

  14. Privacy

    By agreeing to this Agreement, you also accept R&L’s Privacy Policy. For details on how we handle and protect your personal information, please visit our Privacy Policy page here (https://rootnleaf.com/privacy-policy).

  15. Consent to Communications

    By accessing and using the Services, R&L may communicate with you by e-mail, phone call or SMS to notify you of updates related to your order and other Services provided to you (“Servicing Opt-in”).
    When you opt-in to our marketing communications (“Marketing Opt-in”), you consent to receive R&L marketing and promotion materials by e-mail or SMS. You may change your opt-in status anytime by logging into your user account or e-mailing R&L at shop@rootnleaf.com.

  16. Third-Party Websites and Content

    The website may direct you to third-party sites and resources. When you access or use a third party’s website or platform, you agree to read and agree to the third party’s terms and conditions, and release us from any liability relating to or resulting from accessing and using third-party website and content.

  17. Liability Disclaimer

    YOU AGREE THAT THE USE OF THE WEBSITE AND SERVICES IS AT YOUR SOLE RISK. THE SITE AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, EXCEPT AS OTHERWISE EXPRESSLY PROVIDED FOR IN THIS AGREEMENT. R&L AND ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND OTHER REPRESENTATIVES, SUCCESSORS AND ASSIGNS OF ANY OF THEM (COLLECTIVELY, “R&L ENTITIES”) EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE R&L ENTITIES EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS ATTRIBUTABLE TO NORMAL WEAR, PRODUCT MISUSE OR MODIFICATION, ABUSE, INCORRECT PRODUCT SELECTION AND NOT FOLLOWING PRINTED DIRECTIONS.
    R&L ENTITIES MAKE NO WARRANTY THAT THE SITE OR ANY PROGRAM WILL MEET YOUR REQUIREMENTS, THE SITE WILL BE TIMELY, SECURE, ERROR-FREE OR UNINTERRUPTED, THE RESULTS OBTAINED FROM THE SITE WILL BE ACCURATE OR RELIABLE, THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL OBTAINED BY YOU THROUGH THE SITE WILL MEET YOUR EXPECTATIONS AND ANY SITE ERRORS WILL BE CORRECTED. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE SITE IS DONE AT YOUR OWN RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY MATERIAL. NO INFORMATION OBTAINED BY YOU FROM R&L ENTITIES, THROUGH THE SITE OR THROUGH A PROGRAM SHALL CREATE ANY WARRANTY RELATING TO THE SITE OR SUCH PROGRAM NOT EXPRESSLY STATED IN THIS AGREEMENT.

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL R&L ENTITIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF USE, LOSS OF DATA, COST OF PROCURING SUBSTITUTE GOODS, SERVICES OR INFORMATION, LITIGATION OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF R&L ENTITIES ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS OF LIABILITY SET FORTH HEREIN ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE ARRANGEMENT BETWEEN R&L AND YOU. THE PRODUCTS, INFORMATION, PROGRAMS AND SERVICES OFFERED ON AND THROUGH THE SITE WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. SUBJECT TO THE FOREGOING, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IF YOU ARE A CUSTOMER, THE MAXIMUM LIABILITY OF R&L ENTITIES SHALL BE LIMITED TO THE AMOUNT PAID BY YOU FOR ANY PRODUCT, INFORMATION OR SERVICE PURCHASED BY YOU FROM R&L ON THE SITE.

    YOU SHOULD ALWAYS CONSULT YOUR PHYSICIAN OR MEDICAL ADVISORS BEFORE USING R&L SUPPLEMENTS, AND READ ALL INFORMATION IN THE PRODUCT PACKAGING AND LABELS BEFORE USING THEM. INFORMATION AND SERVICES PROVIDED ON THE WEBSITE DOES NOT CONSTITUTE A DOCTOR-PATIENT RELATIONSHIP BETWEEN R&L AND YOU. INFORMATION AND STATEMENTS PROVIDED ON THE WEBSITE ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE OR PREVENT ANY DISEASE.

    BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES, SOME OF THE ABOVE DISCLAIMERS AND LIMITATIONS MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE OR WITH ANY OF THE TERMS OF USE CONTAINED IN THIS AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

    WE MAKE NO GUARANTEE OR WARRANTY WITH RESPECT TO ANY PRODUCTS OR SERVICES SOLD. WE ARE NOT RESPONSIBLE FOR ANY DAMAGES FOR INFORMATION, PRODUCTS, OR SERVICES PROVIDED BY THIRD PARTIES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

  18. Indemnification

    You agree to defend, indemnify, and hold R&L harmless, including our subsidiaries, affiliates, officers, agents, partners, consultants and employees, from and against any loss, damage, liability, claim, expense or demand, including reasonable attorneys’ fees and expenses, arising out of: (i) your access or use of the Services purchased through the Website; (ii) your violation of our Agreement and Privacy Policy; (iii) your violation of applicable laws and regulations; (iv) User Content you have contributed; (v) your infringement on propriety, intellectual and other rights of others; (vi) your violation of any third party rights including but not limited to privacy, confidentiality and publicity; (vii) any fatal, physical or emotional harm to you or any third party as a result of using the Services provided through our Website. You shall not in any event settle any matter without the prior written consent of R&L.

  19. Severability

    If any provision of this Agreement is deemed void, unlawful, or otherwise unenforceable for any reason, that provision will be severed from this Agreement and the remainder of this Agreement will remain in force.

  20. Interpretation

    When used in this Agreement, the term “including” will be deemed to be followed by the words “without limitation”.

  21. Applicable Law & Jurisdiction

    This Agreement and any other agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong the Hong Kong Special Administrative Region of the People’s Republic of China (HKSAR), where R&L has established its principal office. If you access the Website, the Services or the Content outside of HKSAR, you are solely responsible for ensuring compliance with the laws of your specific jurisdiction.

  22. Binding Arbitration

    You agree that any disputes or claims between you and R&L arising from the Website & Services shall be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert claims in small claims court, if permitted by that small claims court rules and if within such court’s jurisdiction.

  23. Class Action Waiver

    You agree that any arbitration or proceeding shall be limited to the Dispute between us and you individually. YOU AGREE THAT ANY ARBITRATION MAY ONLY BE BROUGHT IN YOUR AND OUR INDIVIDUAL CAPACITIES, NOT AS A CLASS, PURPORTED CLASS, COLLECTIVE, OR OTHER REPRESENTATIVE ACTION.

  24. Miscellaneous

    You may not assign this Agreement, by operation of law or otherwise, without R&L’s prior written consent. This Agreement will inure to the benefit of our successors, assigns, licensees, and sub-licensees.
    Our failure to enforce or act on your strict performance of any term of this Agreement will not constitute a waiver of such term and will not be considered a waiver or limit that party’s right thereafter to insist upon strict adherence to that term or any other term of this Agreement. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising from or relating to the use of the Website or this Agreement must be filed within one (1) year after such claim or cause of action arose or such claim or cause of action will be permanently barred. The “Liability Disclaimer” provisions of this Agreement are for the benefit of R&L Entities as defined herein, and each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on its own behalf.

  25. Contact Us

    If you have any questions about this Agreement, please contact us at shop@rootnleaf.com.

Copyright 2021 R&L. All rights reserved.